self-service

Self-Service

We know how busy people are today and how frustrating it can be to get pet care services after hours and on weekends when you need it most. To use our self-service you must call in advance during office hours to ensure that shot records are current, correct and up to date in Penrod Kennels files before boarding your pet. Shot record information and payments are only processed during office hours. So, if its your first time using self service please come in during office hours to get an orientation. Any pet found in the self-service area without current shot record information will be quarantined and must be picked up during office hours. Quarantine boarding is $25.00 per night. This policy is set in place to ensure the highest level of protection for all pet’s in the facility.

Self-Service allows you to pick up and drop off your dog after the office has closed during the week at 4pm until 7pm and on the weekends from 7am through 7pm both Saturday and Sunday. No services availble after 7pm, please plan accordingly, do not go to the house for service! They do not run the kennel. If you plan on picking up your dog during self-service hours you must pay in advance. No pet will be released from the self service area without payment in advance.

We had an experience with a customer that was sure she would be back during office hours. So, she decided not to pay in advance. She didn't make it back in time due to personal problems and was upset by that. Many other customers have not been able to pick up their pet due to bad weather, delayed flights and other problems beyond their control. Because of this, any owner that wants to pick up after hours on Friday or Saturday must pay through Sunday so you can still pick up your pet on the weekend. You can get a refund for the unused days of boarding either by leaving it on your account or by a refund check in the mail. It's no problem.

Be sure to let us know on what days you might pick up so we can make sure your pet is available on those days. See kennel safety page for details. Come in during our office hours for an orientation. Or, if you need a reminder here's a picture tour of how to use the self-service area.

Picture tour

Enter the Self-Service area by the chain link gates to the left of the Main office door and follow the little blue puppy prints to the self-service door. If your paying at the time you drop your pet off, then, follow the red puppy prints to the payment box.